Indian Railways AI chatbot: This new AI tool can help you book train tickets, get refund and check details on IRCTC website and app |
To make booking easier for users train tickets and avail other train related services through Indian Railways Catering and Tourism Corporation (IRCTC) platform, Indian Railways offers AI chatbot called AskDisha 2.0. The chatbot offers users a range of services like booking tickets and getting refunds, and even provides the necessary information.
Here’s everything you need to know about IRCTC’s AI chatbot.
What is AskDisha 2.0
AskDisha 2.0 also known as Digital Interaction TO Seek Help Anytime is an artificial intelligence and machine learning based chatbot powered by CoRover.AI. The chatbot supports Hindi, English and Hinglish languages and is available on the IRCTC mobile app and website.
It facilitates several services offered by the train ticket booking platform such as ticket booking, PNR status check, ticket cancellation and more through simple commands with AskDish 2.0.
In addition, AskDisha 2.0 also supports voice commands and offers users the option to access the service using voice commands to access the services.
Services supported by AskDisha 2.0
- Book a ticket
- Check PNR status
- Cancel the ticket
- Get refund status
- Change of boarding station
- Check your booking history
- See E-Ticket
- Download ERS
- Print and share the e-ticket
How to access AskDisha 2.0
- AskDisha 2.0 is available on the IRCTC website as well as the mobile app.
- To access it, open the official one
IRCTC website - Look for the AskDish 2.0 logo in the lower right corner of the home page
- Enter the required information or simply start typing your query in the text box below
- Alternatively, you can also click on the ‘microphone’ icon to speak your command.
- To use AskDisha 2.0 on your phone, download the IRCTC Rail Connect app on your smartphone
- Look for the AskDish 2.0 icon and start typing or speaking your query.
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